FAQ for EU consumers
Last updated: September 6, 2026
This page summarises your EU consumer rights around subscriptions, trials, and withdrawal. Full details: Subscription Terms and Refund Policy.
I am an EU consumer. Can I cancel my purchase within 14 days?
Yes. EU consumers have a statutory right of withdrawal: 14 days from the day of purchase, no reason needed, no cost. Email support@pageworks.app from the address used for the purchase, and we will process the withdrawal and refund.
How do I withdraw from the contract?
Send an email to support@pageworks.app stating that you withdraw from the contract, including the email address used for the purchase. You may use the model withdrawal form, but it is not obligatory — a clear statement by email is enough. Sending before the 14 days expire is sufficient to meet the deadline.
When do I get my money back after withdrawal?
We reimburse all payments received without undue delay and no later than 14 days after we are informed of your decision, using the same payment method you used for the original transaction. You will not incur any fees because of the reimbursement.
I consented to immediate generation during checkout. Can I still withdraw?
If you gave prior express consent for the Service to start during the withdrawal period and acknowledged losing the withdrawal right, then — unless the Service is defective — digital content is not refundable and digital services are refundable only proportionally for the unused part. We keep a copy of that consent and acknowledgement and will provide it to you on a durable medium on request.
What happens to my subscription if I cancel?
Cancelling turns off automatic renewal. You keep full access until the end of the period you have already paid for; after that, the account returns to the Free plan. Your decks stay in your account.
The Service did not work as expected. What are my options?
If the Service is defective (for example, generation failed or you were charged incorrectly), contact support@pageworks.app with evidence such as screenshots. Defective service is not covered by the waiver above, and we will make it right — including a refund where appropriate.
Do I lose my presentations if I withdraw or cancel?
No. Your decks remain in your account. Withdrawal affects the payment and subscription, not your files. You can also export your decks to PPTX at any time.
What is NOT refundable?
To the extent permitted by law: personal reasons (changed your mind after using the service with express consent), financial reasons (accidental purchase, insufficient funds), failure to cancel before automatic renewal, and unused time after cancellation. Technical errors and duplicate charges are always reviewed — contact us first.
What happens if I file a chargeback instead?
Please always contact us first — chargebacks filed without contacting support may lead to suspension of your account and decks until the dispute is resolved, and clearly fraudulent claims may be disputed with the payment provider.
Who do I contact?
Email support@pageworks.app — include the purchase email address so we can find your account quickly. The Service is operated by APPSLABS OÜ (Estonia). Please take a screenshot of your cancellation or withdrawal email for your records.