Refund Policy

Last updated: September 6, 2026

1. When we do issue refunds

We provide refunds only as required by applicable law or where we explicitly decide to. For example: a duplicate charge, a charge made in error, or a technical failure of the Service that consumed your quota.

To request a refund, email support@pageworks.app from the address used for the purchase and include evidence of the issue (screenshots or a screen recording). We review every request and notify you by email of the decision. Approved refunds are issued to the original payment method.

2. What is not refundable

To the extent permitted by applicable law, we do not provide refunds for:

• personal reasons (you no longer like the product, or it does not meet your expectations);
• financial reasons (insufficient funds, accidental purchase);
• failure to cancel before automatic renewal (this is why we display the renewal deadline before purchase and remind you to screenshot the cancellation);
• partial or unused time after cancellation — cancellation only stops future charges;
• accounts suspended or terminated for breach of our Terms or abusive chargebacks.

3. Chargebacks

Please contact us before disputing a charge with your bank — we respond quickly and resolve most billing issues. Filing a chargeback without first contacting support may result in suspension of your account and access to your decks until the dispute is resolved. Clearly fraudulent chargebacks may be disputed with the payment provider and reported to the relevant authorities.

4. Note for EU residents

If you are an EU user, you have 14 days to withdraw from the purchase contract without giving a reason and without cost. To withdraw, email support@pageworks.app before the 14 days expire, including the email address used for the purchase so we can identify you. You may use the model withdrawal form, but it is not obligatory — a clear statement by email is sufficient.

If you withdraw, we reimburse all payments received, without undue delay and no later than 14 days after we are informed of your decision, using the same payment method as the original transaction.

If you gave your prior express consent for the Service to start during the withdrawal period and acknowledged losing the withdrawal right, then — unless the Service is defective — digital content is not refundable, and digital services are refundable only proportionally for the unused part. We will provide a copy of that consent and acknowledgement on a durable medium on request.

5. Who processes refunds

The Service is operated by APPSLABS OÜ (Estonia). All refund requests are reviewed by our support team, and decisions are communicated by email from support@pageworks.app — we never request card details by email.

6. Questions

Anything unclear about refunds or EU rights: see our FAQ for EU or Subscription Terms, or write to support@pageworks.app.